Pranesh Chandra
IT Analyst - Unified Communications & Collaboration | Microsoft Certified Azure Administrator | Network-Voice | VoIP | Infrastructure Security | Microsoft Teams | Cisco Certified |
- Role
- IT Analyst at HCLTech
- Location
- Kolkata, IN
- LinkedIn followers
- 500 followers
About Pranesh Chandra
A multi-talented, solution-oriented, and highly analytical IT professional with a wide…
Experience
IT Analyst
Mar 2022 — Present · Noida, IN
Administration of Cisco Unified Communications Manager (CUCM) to provide voice, video, and messaging services for a global client.• Managing Cisco Unity Connection (CUC) for voicemail and unified messaging services, ensuring seamless integration with CUCM and Exchange Server.• Working on Cisco Unified Contact Center Express (UCCX) to enhance customer service operations and improve call routing efficiency.• Manage, configure and upgrade of Cisco CUBE SBC, Ribbon SBC Edge Cisco Expressway C&E.• Configure, manage and troubleshooting Cisco Voice Gateways, Cisco Jabber, Cisco Finesse, Cisco IP Phones, SNOM Phones (Dect M70/80 and Base M900), MS Teams Call, Polycom Trio, Poly X devices, Yealink etc.• Reports and checking log of Cisco Unified Intelligence Center (CUIC).• Handling unified messaging - Identity management, Azure, MS exchange/Exchange Online, Active directory (AD/AAD).• Administration of Real time communication - MS Teams.
Education
Techno Main - Salt Lake
Bachelor of Technology - BTech
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