Pranesh Kumar
- Role
- Technical Lead at Allianz Technology
- Location
- Thiruvananthapuram, IN
- LinkedIn followers
- 500 followers
About Pranesh Kumar
Seasoned IT professional with 15+ years of diverse experience in enterprise mobility…
Experience
Technical Lead
Jan 2023 — Present
Leading a team of 10 member and guiding them with to achieve the resolution.\\\\n• Managing daily BAU operation activities.\\\\n• Sharing the detailed operation reports of the management.\\\\n• Conducting frequent KT sessions to the support desk team with the recent process updates\\\\n• Monitoring the ticket SLA’s on service now and alerting the concern engineers.\\\\n• Following the Aged incidents with the engineers and driving it to the closure.\\\\n• Organizing Scrum calls and aligning the team with the scrum activities.\\\\n• Creating Jira Stories, Tasks, Bugs and Winfy request based on the customer requirements\\\\n• Distributing the requirement task to the team members and following it for the delivery.\\\\n• Analyzing the quality of the requirements delivered and the approving the stories to be closed.\\\\n• Organizing sprint calls daily and driving the team to get the items closed.\\\\n• Planning the sprint accordingly based on the new requirements\\\\n• Providing the sprint updates to the management on each sprint end.\\\\n• Responsible for vendor support and following them till the bugs are resolved.\\\\n• Following the vendor for console upgrade and performing the post upgrade testing to ensure everything works fine.\\\\n• Onboarding the new OG’s and setting up the console\\\\n• Leading the Modern Auth migration project.\\\\n• Part of WS1 to Intune migration activity.\\\\n• Setting up the console (Intune / WS1) according to the organization/security requirement.\\\\n• Being part of all the migration testing and raising the bugs to vendor if there are any.\\\\n• Managing the Resource on shifts and driving the team with smooth operations.\\\\n• Raising the Change and assisting the team with implementing the change without any issues.\\\\n• Responsible for Problem tickets raised for the Major incidents.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
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