Pranaysinh Parmar
PM - Customer Experience@ Amazon | IIM Bangalore (2020-22) |
- Role
- Program Manager, Customer Experience & Product at Amazon
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Pranaysinh Parmar
I am a Product Manager specialized in building scalable, ML-driven solutions that address…
Experience
Program Manager, Customer Experience & Product
Jun 2022 — Present · Bengaluru, IN
Defined and mapped the customer journey from search to purchase; establishing conversion metrics for each phase• Developed a method to simulate customer journeys to uncover pain points and measure its impact on customer experience, guiding prioritization of CX initiative• Collaborated cross-functionally with stakeholders to develop mechanism to measure the impact of CX initiatives driven by the product• Identified & addressed poor CX related to suboptimal Pricing experience, increasing conversion by xx bps
Education
National Institute of Technology Surat
Bachelor’s Degree, Mechanical Engineering
2014 — 2018
Indian Institute of Management Bangalore
Master of Business Administration - MBA
2020 — 2022
Skills
- Microsoft Office
- Customer Service
- Management
- Microsoft Excel
- Microsoft Word
- Project Management
- Leadership
- Powerpoint
- Research
- Public Speaking
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.