Pranay Reddy

About Pranay Reddy

12+ years of experience working as both Service-now Developer /Administrator. Had Exposure to working on implementation of Vulnerability Management, Event Management, Change Management, Incident Management, Problem Management, Service Catalog, Configuration Management, Reporting, Discovery and Integration.

Experience

1. Servicenow Architect Developer

   Caterpillar Inc.

   Jun 2021 — Present

   Vulnerability response reports and dashboards for leadership team.· Configured and maintained ServiceNow Vulnerability Response module, enabling automated ingestion of vulnerability data and prioritization based on CVSS scores and asset criticality.· Worked on Qualys scans and reports in vulnerability management. · Integrating 3rd party tools into vulnerability response inorder to work on vulnerability items and vulnerability groups.· Created Vulnerability Group rules and assignment rules for vulnerabilities. · Created interactive dashboards using Performance Analytics to track vulnerability closure rates, SLA breaches, and remediation trends.· Worked on Platform Analytics Migration from legacy dashboards to PA. · Configured Remediation Target rules and SLAs to track deadlines and escalation paths for unresolved vulnerabilities.· Implemented business process for vulnerability deferrals and risk acceptance, including creation of custom UI policies, workflows, and approval chains.· Worked closely with Security Operations, Risk Management, ITSM, and Compliance teams to standardize vulnerability risk scoring and remediation policies.· Created Test cases for development stories in vulnerability management response module and created reports based on users assigned to it. · Configured playbooks and automation rules to enrich security incidents with CI context, business impact, and related vulnerabilities.· Built validation rules to flag and report orphaned or incomplete CIs, improving asset-vulnerability correlation accuracy.

Education

• Trine University

  Masters