Pranay Kumar Rajoju

About Pranay Kumar Rajoju

I love doing research, analyzing the data & solving problems and I will be inspired by the challenges that come through. And It\'s natural fit for me and my current profile as French Investigation Specialist & my previous profiles French Selling Partner Support in Amazon & Data analyst in Microsoft (V) gave me these opportunities where I take in customer issues & guide customers to a solution & also guide them to how these issues can be prevented proactively and simultaneously we annotate the data & feed the AI/ML with millions of examples to help it figure it out by itself.Being part of the Investigation team,we are responsible for a wide range of duties related to the investigation and Elimination of online eCommerce risk.We use internal tools to capture & annotate data for various projects & investigate the risk by going through content (online and offline). Being SME,I\'m responsible for taking huddles & giving reviews & doing audits & raising ongoing patterns & creating Job aid\'s & updating SOP\'s & giving ideas & creating case studies to identify the root causes & propose the resolutions of process improvement initiatives by sharing best practices & thinking beyond the SOP and recommend the RIGHT outcome with justification & following the data wherever it goes and make an accurate decision. I\'m a curious learner & I learn things through reading,discussing & applying in real world by collaborating with my teammates & customers across the world.My expertise areas are:1) French 2) Data analysis 3) Risk Investigations 4) Support engineer 5) Business operations 6) Annotation Specialist 7) Cyber security 8) B.P.O 9) Product research & development 10) Customer & Vendor supportI have interest & knowledge in Excel, SQL, HTML, JavaScript,EDI,Regex, Linux & Microsoft Azure.My favorite things outside of work:1) Traveling - You\'re constantly learning through travel, with new cultures, friends, foods and languages and gain the strength to fight against all odds through all adventures :)3) Playing games ->Taught me team work, winning spirit & facing challengesMy role model is the inventor of the famous Helicopter Shot in cricket & who is calm on the outside but his mind always works vigorously. Though I have learned lot of leadership principles from 2 big reputed companies but he is my practical example of those leadership principles on field. Please reach out to me, if I can bring any value to you: EMAIL: r••••••••@gmail.com PH: 97••••••14

Experience

1. French Investigation Specialist-sme

   Amazon

   Jun 2020 — Present · Hyderabad, IN

   Responsible for evaluation, filtration and suppression of the constant online criminal activity.• Providing secondary reviews,taking huddles & raising ongoing patterns whenever required for team.• Audit the defects for the team and provide timely feedback to help reduce the defects.• Creating SOP\'s (JOB-AID) for the process & performing translation checks & blurb updates for the French projects whenever required.• Handling all the critical chargeback, re-queue & AHT scenarios, resulting customer experience and meeting SLA\'s & providing all the insights to team to take better decisions in such scenarios by creating PPT\'S and case studies to improve the production.• Working on an internal cybersecurity tool, which indexes data of real time transactions.• Cross trained on multiple queues. Expert at tracking fraudulent transactions and strong ability to work on multiple queues.• Creating login report & Coordinating with the Workflow team in moving necessary headcounts based on requirement to ensure that the SLAs are met.• Leading engagement activities.• We identify all kinds of cyber attacks and block orders,where hackers hack the systems and buyers commit payment fraud, such as using a stolen credit card. This helps recover money owed to Amazon, which is also known as “bad debt.”• We annotate data & feed millions of examples to make it usable for all predictive AI/ML models through our investigation skills for greater efficiency in the rest of the risk function.• Calling the customers to verify that an order is authorized by the account holder or that a customers payment method was used with authorization in another account or to rule out any kind of cyber attacks. • We support for other markets as well like USA, Canada & Global (EU).• I participated in the Alexa Beta Program. We share our passion for delighting products that contribute to build a strong customer experience on and around this device.

Education

• Osmania University

  Advanced Diploma, French Language and Literature

  2017 — 2018

• Balaji Institute of Engineering & Science

  Master's degree, Embedded systems

• Vivekananda Institute Of Human Excellence Personality Development

  Human Excellence and Personality Development