Pranay Umredkar
Experienced IT Analyst @ HCLTech | IT Service Management, | IAM | L2 Engineer
- Role
- IT Analyst at HCLTech
- Location
- Nagpur, MH, IN
- LinkedIn followers
- 500 followers
About Pranay Umredkar
IAM & ITSM professional with 3+ years of experience in Identity and Access…
Experience
IT Analyst
Nov 2023 — Present · Nagpur, IN
Providing first-level and second-level technical support to end-users via various channels such as phone, email, chat, Self Service or ticketing tool.Diagnosing and troubleshooting hardware, software, and network issues reported by users.Resolving incidents and service requests promptly and effectively, ensuring adherence to service level agreements (SLAs)Documenting troubleshooting steps, resolutions, and solutions in the knowledge base for future reference.Escalating complex issues to higher-level support teams or specialists when necessary.Apply knowledge of common IT issues and solutions to resolve problems quickly.Utilize readily available resources, such as knowledge bases or common troubleshooting guides.Document the issue, the steps taken to resolve it, and the outcome.
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.