Pranay Shetty

About Pranay Shetty

Customer Success Manager with over a decade of experience helping global enterprises…

Experience

1. Customer Success Manager

   flydocs

   Jun 2021 — Present · Vadodara, IN

   In my current role, I am responsible for managing 10+ airlines across the globe with below jobs and responsibilities- Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude. Provide proactive strategy with their assigned customer accounts- Work with customers to ensure they are leveraging [redacted] effectively and finding value in our services- Become an expert in [redacted] and educate customers on the use and benefits of our products- Work closely with Sales, Support, Billing, and other Technical teams to ensure an exceptional customer experience and take care of any customer issues. Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development- Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth- Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes- Maintain a revenue base by managing account retention and renewal- Drive upgrade revenue through increased product adoption and increased usage

Education

• Dav Public School, Airoli

  12th

  1999 — 2009

• Singhania University

  Bachelor's degree, Airframe Mechanics and Aircraft Maintenance Technology/Technician

• SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

  Master of Business Administration - MBA, Marketing/Marketing Management, General

Skills

• Aircraft
• Airlines
• Aeronautics
• Microsoft Office
• Airports
• Civil Aviation
• Commercial Aviation
• Aviation
• Avionics
• Flights
• Engineering
• Aerospace
• Microsoft Excel
• Microsoft Word
• C++
• Management
• Aircraft Maintenance