Pranay Jain
ITSM Consultant | ITSM Lead | Major Incident Manager | ITIL Certified | Change & Problem Management | SLA & RCA Reporting | ServiceNow | Driving Uptime & Resilience | AWS Certified | Datadog | Bridge Call Leader
- Role
- Support Engineer at Saint-Gobain
- Location
- Pune District, MH, IN
- LinkedIn followers
- 500 followers
About Pranay Jain
I’m a Major Incident & Problem Manager with 6.5+ years of hands-on experience managing high-severity IT incidents, driving root cause analysis (RCA), and restoring service across global enterprise environments.I bring a strong command of the ITIL framework, with proven success in reducing MTTR, streamlining RCA processes, and leading cross-functional resolution bridges in high-pressure situations.Toolset: ServiceNow | Splunk | Datadog | Nagios | AWS Key Strengths:• Major Incident Handling (P1/P2 incidents)• Root Cause Analysis & Permanent Fix Implementation• Real-Time Monitoring & Automation (Splunk, Datadog, Nagios)• Process Improvement & RCA Documentation• ITIL Frameworks, Change & Problem Management• Bridge Call Leadership & Stakeholder Escalation HandlingI\'m passionate about driving service excellence through data-driven problem-solving and cross-functional coordination.🤝 Always open to connecting with recruiters, peers, and IT service leaders looking for experts in Incident, Problem, or ITSM leadership roles.
Experience
Support Engineer
Present
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.