Pranay Gouda

Salesforce Developer @Northern Trust

TX, US

Developed Lightning Web Components (LWC) to manage loan accounts, using lifecycle hooks and decorators to enhance interactivity across key banking modules.• Coordinated daily development efforts between onshore and offshore teams, collaborating with Technical Account Managers, Loan Maintenance specialists, and other stakeholders.• Automated business processes using declarative tools like Flows, Process Builder, and Workflow Rules for email alerts, record updates, and outbound messaging.• Configured Sales Cloud features—custom opportunity stages, contact hierarchies, and account management—to mirror the bank’s internal loan approval workflows.• Integrated third-party credit scoring APIs with Salesforce, enabling real-time credit assessments and significantly reducing manual processing.• Built REST API integrations between Salesforce and internal/external financial systems, ensuring reliable data exchange for loan records monthly.• Actively worked with Sales Cloud, Service Cloud, and Omnistudio to identify and resolve platform issues, improving support response time for B2B banking clients.• Utilized monitoring tools and proactive troubleshooting to reduce incident resolution times and maintain system reliability.