Pranav S Kumar
IT Equipment Coordinator @Amazon
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WORK HISTORY
IT Equipment Coordinator @Amazon
Hamilton, ON, CA
Provided technical support to computer users by communicating electronically and in person to identify and document problems experienced, and reproducing, diagnosing and resolving technical problems encountered by users.• Conducted research by consulting user guides, technical manuals and other documents to implement solutions and provide advice and training to users in response to identified difficulties.• Collaborated with departmental managers to determine IT equipment needs, and allocated equipment throughout the Fulfillment Center to ensure maximum efficiency and productivity.• Conducted routine maintenance on IT equipment to ensure optimal performance and minimize downtime, and performed repairs as needed to address technical issues.• Managed the RMA (Return Merchandise Authorization) process for all devices under warranty, coordinating with vendors and service providers to ensure timely and effective resolution of technical issues.• Coordinated repairs for all devices under warranty, working closely with vendors and service providers to ensure timely and cost-effective resolution of technical issues.• Reported directly to the IT manager for the Fulfillment Center, providing regular updates on IT equipment status, technical issues, and support activities.
EDUCATION
Mohawk College
computer system technology-software development, Computer Software Engineering
ABOUT PRANAV S KUMAR
As an experienced IT professional, I have provided technical support to computer users by communicating effectively to identify and resolve technical problems. My expertise in conducting research and collaborating with departmental managers has allowed me to allocate IT equipment throughout the Fulfillment Center to ensure maximum efficiency and productivity.I am well-versed in conducting routine maintenance on IT equipment to minimize downtime and performing repairs to address technical issues. Additionally, I have managed the RMA process for all devices under warranty, coordinating with vendors and service providers to ensure timely and effective resolution of technical issues.My skills extend to providing technical support to IT Support Technicians and IT Support Engineers, troubleshooting technical issues, and providing guidance and expertise to resolve problems. I have also provided technical expertise and project management skills to support daily IT projects and activities, ensuring timely and successful completion of projects.Throughout my career, I have maintained an excellent level of customer service, ensuring the timely and effective resolution of technical issues. My experience in providing business systems, network, and internet support to users has allowed me to collect, organize, and maintain a problems and solutions log for use by other technical support analysts.I am committed to adhering to regulatory requirements and best practices and have assisted in the development and implementation of IT policies and procedures. As a dedicated IT professional, I have reported directly to the IT manager for the Fulfillment Center, providing regular updates on IT equipment status, technical issues, and support activities. With my experience and expertise, I am capable of supervising other technical support workers in this group.
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