Pranav Satam
Online Reputation Management and Social Media Listening
- Role
- Manager - Online Reputation Management and Social Listening at Kinnect
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Pranav Satam
I’ve led some of the biggest accounts—like Aditya Birla Capital and HDFC Bank—while managing a team of 22 at FCB Kinnect. My contributions include helping develop the Brand Love Index and building ORM bots for HDFC Bank. Under my guidance, Aditya Birla Capital won the SAMMIES for Best Use of ORM in 2024. Recognized as the \"learning star\" with the Kinnect Star Award, I bring a unique mix of brand and agency experience that consistently delivers results.
Experience
Manager - Online Reputation Management and Social Listening
Sep 2023 — Present · Mumbai, IN
At FCB Kinnect, I led key initiatives for major clients like Aditya Birla Capital and HDFC Bank, enhancing efficiency and brand perception. I implemented ChatGPT bots to reduce response times from 30 to 5 minutes, onboarded 7 financial sector businesses within 15 days, and improved actionable case quality from 60% to 97%. Additionally, I managed the Sprinklr platform setup and delivered over 80 meaningful reports to drive strategic decisions, maintaining strong collaborative relationships across business functions.
Education
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
Bachelor of Business Administration - BBA, Marketing/Marketing Management, General
Hansraj Morarji Public School - India
Secondary School
2002 — 2012
R. D. National College
Higher Secondary Education, Business/Commerce, General
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