Pranav Thakur

Customer Service Manager @Ashok Leyland

Jodhpur, IN

Proficiency in ensuring system and process at dealership in Jodhpur, Pali, Jaiselmer & Barmer Region • Develop and implementation of customer care process & Cutting edge off product services as differentiators in market place.• Establish infra • Increase in Channel performance & Market share.• Ensure service readiness & New product infant support• Parts planning and achieving target.• New Business like Extended Warranty and Insurance Business Promotion• New Workshop Infra Addition • Parts Turnover increment • TAT Improvement • New Initiative • Key Account Customer support.• Assist in New Vehicles Sales Inquiry Generation.• Market study and Competitor’s Information of Tata Motors and BB TO Benchmark AMW Products.• Fuel Mileage Establishment in Haulage Vehicles. More than 5 trails and 10 Testimonials of Customer• New Service Contracts (AMC) Business • Service Activities, Meet, Campaign, Body Builders Meet.• Appointment of AL Certified Garages and AL Authorized Service Stations to strengthen and increase market reach• Workshop Profitability Program Implementation in 12 Workshops (Increase of Labor and Spare Parts Turnover )• CSI Improvement and better service to the end Customers• Automation (Pneumatic Tools Usage) Leading to Productivity Increase. Company in Warranty Audit and Check in Spurious Parts Usage.• Training of Local Mechanics and around 500 workshop Staff by Mobile Service • Workshops Leading to Check in Failures and CSI Improvement

INSTITUTION OF MECHANICAL ENGINEERS

DIPLOMA IN MECHANICAL ENGINNERING

Sikkim Manipal University - Distance Education

Master of Business Administration (M.B.A.)

Bhupendra Narayan Mandal University (B. N. Mandal University), Madhepura

Bachelor's degree