Pranav Thakur
Customer Service Manager at Ashok Leyland
- Role
- Customer Service Manager at Ashok Leyland
- Location
- Jodhpur, IN
- LinkedIn followers
- 500 followers
About Pranav Thakur
A result oriented professional with 12 years experience in automobiles. Fully…
Experience
Customer Service Manager
Jul 2016 — Present · Jodhpur, IN
Proficiency in ensuring system and process at dealership in Jodhpur, Pali, Jaiselmer & Barmer Region • Develop and implementation of customer care process & Cutting edge off product services as differentiators in market place.• Establish infra • Increase in Channel performance & Market share.• Ensure service readiness & New product infant support• Parts planning and achieving target.• New Business like Extended Warranty and Insurance Business Promotion• New Workshop Infra Addition • Parts Turnover increment • TAT Improvement • New Initiative • Key Account Customer support.• Assist in New Vehicles Sales Inquiry Generation.• Market study and Competitor’s Information of Tata Motors and BB TO Benchmark AMW Products.• Fuel Mileage Establishment in Haulage Vehicles. More than 5 trails and 10 Testimonials of Customer• New Service Contracts (AMC) Business • Service Activities, Meet, Campaign, Body Builders Meet.• Appointment of AL Certified Garages and AL Authorized Service Stations to strengthen and increase market reach• Workshop Profitability Program Implementation in 12 Workshops (Increase of Labor and Spare Parts Turnover )• CSI Improvement and better service to the end Customers• Automation (Pneumatic Tools Usage) Leading to Productivity Increase. Company in Warranty Audit and Check in Spurious Parts Usage.• Training of Local Mechanics and around 500 workshop Staff by Mobile Service • Workshops Leading to Check in Failures and CSI Improvement
Education
INSTITUTION OF MECHANICAL ENGINEERS
DIPLOMA IN MECHANICAL ENGINNERING
2011 — 2013
Sikkim Manipal University - Distance Education
Master of Business Administration (M.B.A.)
2009 — 2011
Bhupendra Narayan Mandal University (B. N. Mandal University), Madhepura
Bachelor's degree
2000 — 2002
Skills
- Product Development
- Management
- Warranty
- Customer Service
- Automobile
- Leadership
- Dealer Management
- Project Planning
- Analysis
- Sales
- Team Management
- Automotive Aftermarket
- Customer Satisfaction
- Training
- Parts
- Automotive
- Vehicles
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