Pranav Teja
Customer Service Team Manager
- Role
- Team Manager at Amazon
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Pranav Teja
11 years of total experience with 7+ years leadership experience. People…
Experience
Team Manager
Jul 2018 — Present · Hyderabad, IN
Leading and developing a team of 20-25 associates; responsible for the overall performance management, coordination and evaluation of the team. Carrying out supervisory responsibilities in accordance with Amazon’s policies and procedures; additional responsibilities include interviewing, training and motivating employees; planning and assigning work; rewarding and reviewing employee performance; and effective conflict resolution. Mentoring and act as a resource to new managers and expedite their learning curve also devise action plan to develop and groom associates into future CS Managers. Identifying customer impacting issues, working out and implementing solutions and process improvements to increase customer satisfaction rate. Communicating policies to associates and become the primary information source for staff; following-up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken. Drive process improvements to enhance the operational efficiency of the site. Understanding and effectively utilizing resources provided by internal systems, departments, policies, and procedures. Developing and achieving performance goals and objectives in line with the network wide vision and goals. Focus on management of Service-Level Adherence, Quality and Customer Experience. Develop and Achieve performance goals and objectives in line with the network wide vision and goals.
Education
Sreenidhi Institute of Science and Technology
Bachelor's Degree
2010 — 2014
Skills
- Customer Service
- Microsoft Office
- Social Networking
- Social Media Marketing
- Call Centers
- Microsoft Excel
- Powerpoint
- Management
- Strategy
- Javascript
- Marketing Strategy
- Leadership
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