Pranav Savani
AWS || Linux || Windows || Infrastructure Monitoring || SaaS || Cloud Computing || Jira || Team Leader at Persistent Systems Limited
- Role
- Technical Support Lead at Persistent Systems
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Pranav Savani
Technical Support Lead | AWS Certified | Incident & Monitoring OperationsA results-oriented leader with a history of maintaining 99.9% uptime and 98% SLA compliance in global 24/7 environments. I combine deep technical expertise in AWS (VPC, EC2, S3, RDS) with strategic leadership to drive operational excellence.Key Achievements:Incident Management: Reduced high-priority ticket resolution time by 30%.Cost Optimization: Cut cloud spend by 30% using AWS Cost Explorer & Lambda automation.Change Management: Member of the CAB, reducing failed changes by 40%.Emerging Tech: Proficient in Python and Generative AI (Vertex AI) for operational automation.Technical Stack: AWS, Python, CloudWatch, Lambda, RCA, CAB, Monitoring, Team Leadership.
Experience
Technical Support Lead
Dec 2025 — Present · Mumbai, IN
Directly managed and mentored a high-performing engineering team, implementing tiered-support workflows to streamline incident response and consistently exceed SLA commitments- Orchestrated a comprehensive AWS cloud migration—leveraging VPC, EC2, S3, and RDS—to modernize infrastructure and ensure high system availability and resilience- Defined and monitored team-wide KPIs (including AHT, FRT, and Resolution Rate) to optimize support velocity and overall team output- Served as the lead escalation point for critical customer issues, improving triage processes to accelerate resolution times for high-priority tickets- Spearheaded the development of automated self-healing scripts to resolve common Level 1 incidents, significantly reducing the need for manual intervention- Refined alerting strategies to mitigate \"alert fatigue,\" ensuring the engineering team remained focused on high-priority, actionable system incidents- Enhanced executive-level visibility into system health by deploying automated reporting suites, using performance data to secure additional headcount and resources- Implemented data-driven performance scorecards to foster individual growth, resulting in faster career progression and higher engagement across the team.
Education
University of Mumbai
Bachelor of Engineering - BE, Information Technology
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