Pranav Sabharwal

About Pranav Sabharwal

As a Sr. Customer Success Manager at Adobe, I have been maximizing revenue, growth, and expansion for an existing customer base in the North America region for the past four years. I am a Google Ads Certified professional with a PGDM in Marketing and 10+ years of sales experience in various domains and industries.My core competencies include value selling, consultative selling, account management, customer relationship management, and customer success. I have a proven track record of securing and validating renewal orders, driving up-selling and cross-selling opportunities, and engaging with C-level executives/ other stakeholders. I am passionate about delivering solutions that meet the needs and goals of my customers and enabling their success with Adobe\'s products and services.

Experience

1. Sr Customer Success Manager (Large Accounts)

   Adobe

   Feb 2025 — Present · Noida, IN

   Principle Responsibilities: Maximizing revenue, growth, and expansion on an existing customer base for North America region; plan and implement solutions to specific, highly strategic major accounts whilst cultivating formidable relationships, identifying opportunities, and account management- Research customer contracts and purchasing history in Adobe\'s various customer management systems & external sources such as LinkedIn, Zoom Info to figure out the expansion opportunity in an account - Securing and validating renewal orders, driving maximum renewal & up-selling from the install base -Engage as required, with the supporting functional teams to resolve issues raised by customers related to their subscribed Adobe products-Prepare complex proposals, respond to RFP’s/RFI’s, and demonstrate solutions with creativity, entrepreneurialism, and specialist knowledge- To build strong, trust based relationships with business partners inside and outside the organization, and to leveraging all available resources to support the business process of renewals- Identify & close any upsell opportunities within an account by engaging with them throughout the year and ensuring timely renewal of contracts at the end of the term- Drive the growth of cross-border sales through developing close cooperation and strategic relationships with other sales directors, marketing leads and country managers in North America region.

Education

• Institute of Management Technology, Ghaziabad

  PGDM, Marketing

  2018

Skills

• Recruiting
• Management
• Competitive Analysis
• Operations Management
• Sales Management
• Business Development
• Customer Relationship Management (Crm)
• B2b
• Team Management
• Manage Client Relationships
• Revenue Enhancement
• Vendor Management
• Performance Management
• Crm
• Service Delivery
• Business Strategy
• Leadership