Pranav Prashar
Head - Customer Excellence | Ex Amazon | Veteran | United Nations. Views expressed are personal
- Role
- Director at Merck Group
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Pranav Prashar
I drive digital transformation, strategic leadership, and AI adoption as part of Merck’s Global Enterprise Solutions team, leveraging 15+ years of expertise in customer excellence, operational rigor, and stakeholder engagement. My focus spans optimizing order management, sales administration, and collections—delivering seamless customer experiences across North America, Latin America, EMEA and APAC.In my career at Amazon, I led key initiatives in monetization and go-to-market strategy for Amazon Live, as well as analytics-driven innovation for the Amazon Pi product, empowering 800+ brands with actionable insights. My military background reinforces my dedication to precision, leadership, and consistently achieving impactful, customer-focused results.Throughout my career, I have championed the adoption of intelligent technologies, leading teams across geographies to drive operational efficiency, enhance customer trust, and create new value streams.
Experience
Director
Sep 2024 — Present · Bengaluru, IN
Leading end-to-end order management, technical service, and cash collections for Americas, EMEA amd APAC.• Empowered teams to enhance customer delight through the integration of AI and RPA technologies. • Streamlined processes that resulted in a 20% increase in operational efficiency and improved cash flow.
Education
Indian Institute of Management, Lucknow
Post Graduate Certificate in Business Management and Administration, Business Administration and Management, General
Army Institute of Law, Mohali
Bachelor of Laws - LLB, Law
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