Pranav Patel

Experience

1. Commercial Operations Manager

   Resmed

   Feb 2023 — Present

   Develop and implement strategies to pursue revenue and profit improvement opportunities across the Commercial Operations space.• Responsible for relaying “voice of the customer”, establishing and coordinating regular reviews with customers on SLA performance, challenges, Critical-to-Quality (CTQ) requirements, and exploring value-added opportunities.• Collaborate with Sales, Marketing, and Commercial Excellence leadership to develop and define measureable success metrics, track performance, and report regularly to internal and external stakeholders.• Oversee coordination between Sales and Operations teams to ensure a high level of customer experience, such as order management, new product launches, and quarter-end coordination.• Establish and drive initiatives to leverage the services we provide to our customers to achieve meaningful customer loyalty while accessing improved efficiency across the Operations organization.• Lead and develop team with focus on cross-functional projects targeted at optimizing business operations and sales effectiveness.• Work with customers and internal marketing teams to create compelling case studies & informational material.• Be a key champion for change; balance the need to protect the core yet be prepared to disrupt pre-existing industry structure and market conditions where there is potential to unlock value.• Challenge and improve existing processes and quantify value opportunities through business excellence initiatives, data analysis and metrics creation.• Conduct all business activities in compliance with ethics, legal and regulatory requirements.

Education

• Bangalore University

  Diploma Computer Science, Computer Science

  2001 — 2005

Skills

• Team Management
• Program Management
• Process Improvement
• Requirements Analysis
• Databases
• Vms
• Management Consulting
• Business Process Improvement
• Analysis
• Software Project Management
• Crm
• Mysql
• Training
• Testing
• Business Analysis
• Corporate Development
• Software Development Life Cycle (Sdlc)
• Microsoft Sql Server
• Business Development
• Xml
• Software Documentation
• Sdlc
• Vendor Management
• Customer Relationship Management (Crm)
• Sql
• Management