Pranav Mahajan
Vice President of Product Management @Indusind Bank Limited
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WORK HISTORY
Vice President of Product Management @Indusind Bank Limited
Gurugram, IN
Data-driven Product Leader with end-to-end 0-to-1 ownership of large-scale digital platforms across banking and fintech, spanning payments, merchant acquiring, onboarding, collections, and insurance.• Led the 0-to-1 launch of INDIE, defining AI-led customer and merchant journeys across Payments, Merchant Acquiring, Digital Onboarding, and Insurance distribution.• Designed and optimized digital onboarding experiences using funnel analysis, experimentation, and behavioral insights to reduce friction across channels.• Built AI-driven capabilities for merchant onboarding, including CNN-based image recognition for MCC mapping and OCR-led automation for document ingestion and credit assessment with human-in-the-loop controls.• Owned merchant onboarding and collections journeys across UPI QR, Soundbox, POS, and Payment Gateway ecosystems covering both physical and digital merchants.• Led the build of an API-first payments platform through PSP integrations and a unified architecture with Identity and Access Management, role-based access, and delegated authorization.• Owned the 0-to-1 launch of Connect (BBPS) Bill Payments, covering product vision, integrations, compliance workflows, and operational readiness.• Introduced structured in-app feedback mechanisms to continuously capture user insights and feddback via CSAT surveys and drive rapid product iteration.• Led primary and secondary research to identify Product-Market Fit and define the digital insurance acquisition strategy and roadmap, and set up Shop Insurance as an MVP covering purchase, issuance, and settlement journeys.• Drove MarTech integrations including Appsflyer and MoEngage to support growth, attribution, lifecycle marketing, and personalized engagement initiatives.• Recognized internally for innovative product contributions across merchant and payments platforms.
EDUCATION
Management Development Institute, Gurgaon
Master of Business Administration (M.B.A.)
Netaji Subhas Institute of Technology
Bachelor's Degree, Instrumentation and Control Engineering
SKILLS
ABOUT PRANAV MAHAJAN
A seasoned product leader with 10+ years of experience building and scaling AI-led digital platforms across fintech, banking, payments, merchant acquiring, insurance, and consumer (B2C) apps. I specialize in 0→1 product builds and platform scale-ups, owning outcomes from problem definition to measurable business impact.I lead AI and Generative AI–driven product journeys across payments, merchant onboarding, collections, and digital insurance. My work spans AI/ML adoption including OCR, CNN-based image recognition, and decision automation, combined with API-first platform design and data-driven product strategy to improve conversion, reduce operational cost, and accelerate time-to-market.I’ve built and scaled consumer-facing mobile apps (B2C) and large-scale platforms covering UPI, POS, payment gateways, BBPS, CBDC merchant services, digital onboarding, MarTech, and embedded insurance. I bring a strong blend of customer research, user-centered design, agile execution with demonstrated impact on revenue growth, cost optimization, fraud reduction, and user adoption.I’m an MDI Gurgaon MBA and NSIT graduate, CFA Level II cleared, focused on building scalable, intelligent products powered by AI that solve real business problems.
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