Pranav Kumar Prabhu Kumar

Advisor Technical Support @Concentrix

Glace Bay, NS, CA

Troubleshoot and resolve complex software and hardware issues related to automotive systems using client-specific diagnostic tools.• Handle and resolve technical support cases at a national level, ensuring high-quality service across regions while maintaining consistency in issue resolution.• Collaborate with technical teams, dealerships, and national support channels to expedite case resolution and ensure customer satisfaction.• Provide clear, empathetic communication throughout the support process, ensuring customers are fully informed and supported.• Document case interactions, technical findings, and service actions for internal tracking, knowledge- sharing, and continuous improvement.• Analyze case trends to identify recurring issues and contribute to improving technical support processes at a national scale.