Pranav Karwa
Regional Service Manager @ Panasonic India | Driving Service Operations Efficiency
- Role
- Regional Service Manager at Panasonic India
- Location
- Thane, MH, IN
- LinkedIn followers
- 500 followers
About Pranav Karwa
With over 10 years of experience, I lead end-to-end after-sales service operations as Regional Service Manager at Panasonic India, focusing on the Anchor AC category. My work spans across Madhya Pradesh, Gujarat, Goa, and Maharashtra, managing a large network of service partners, field engineers, and area teams to deliver seamless customer support while adhering to service SLAs. My expertise lies in customer service management, technical support, and operational optimization through structured SOPs and KPI monitoring. I am committed to driving efficiency, improving service reach, and ensuring customer satisfaction by strengthening service networks, resolving escalations, and mentoring teams.
Experience
Regional Service Manager
Nov 2025 — Present · Thane, IN
Leading end-to-end after-sales service operations for Anchor AC category across Madhya Pradesh, Gujarat, Goa, and Maharashtra.Managing 40+ ASC Network, installation, repair, PMS, and escalation handling to ensure seamless customer experience and adherence to service SLAs.Expanded and strengthened the service partner network by identifying regional gaps and onboarding new service centers, improving service reach and TAT.Leading and mentoring a large ecosystem of service partners, field engineers, and area service teams.Implemented structured SOPs and KPI monitoring (TAT, FR, repeat calls, PMS coverage) to drive operational efficiency.Proactively handled customer escalations, analyzed service trends, and drove corrective actions resulting in improved NPS and reduced repeat complaints.
Education
Kalinga University, Raipur
Bachelor of Commerce - BCom, Business/Commerce, General
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