Pranav Jadli
Customer Success Manager B2B - ‘SaaS’ PayRange ‘Turns’
- Role
- Customer Success Manager at PayRange
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Pranav Jadli
Seasoned Customer Success leader with 5+ years in B2B SaaS, driving enterprise outcomes through efficient onboarding, higher adoption, and sustainable Net ARR growth across US/NA markets.At PayRange - ‘Turns’, I lead implementation, onboarding, and customer success operations, while over the past 5+ years at SaaS, I’ve shaped end-to-end customer journeys, seamless onboarding, structured adoption, strong C-level relationships, and ROI-focused retention.Strengths include implementation and onboarding, customer success operations, training and QBRs/MBRs, enterprise client management, cross-sell/upsell execution, and cross-functional collaboration with Sales, Product, Tech, and CS teams.I’ve built scalable customer success playbooks, streamlined lifecycle processes, and fostered tighter alignment across functions to deliver faster time-to-value and long-term revenue expansion.Always open to conversations around SaaS growth, customer success, and building efficient, customer-first operation.
Experience
Customer Success Manager
Feb 2024 — Present · New Delhi, IN
Monitor account health and usage analytics to identify at-risk clients and take preventive retention actions- Own the end-to-end client lifecycle, onboarding, training, engagement, retention, and renewal- Provide live training sessions, demos, and hands-on guidance to empower clients with platform knowledge- Lead a team of executives, transition from a tactical account manager to a strategic, data-driven advisor who frames all initiatives in terms of business outcomes like NRR and expansion revenue- Onboard new clients and ensure a seamless transition from sales handover to product adoption and engagement- Conduct regular business reviews (MBRs/QBRs) to assess success metrics, adoption trends, and future opportunities- Build and nurture long-term, trust-based relationships with key stakeholders, from operational leads to executive decision-makers- Drive product adoption and customer satisfaction through proactive engagement and tailored enablement strategies- Identify and execute on upsell and cross-sell opportunities to expand account value and drive revenue growth- Develop and implement strategic account plans aligned with customer goals and business priorities- Act as a trusted advisor by understanding client objectives, challenges, and workflows to deliver maximum product value- Represent the customer voice internally to improve product features, roadmap prioritization, and overall user experience- Collaborate cross-functionally with Sales, Product, and Technical teams to deliver unified customer experiences- Lead renewal discussions, pricing negotiations, and account expansion leads- Manage a pipeline of opportunities and report on customer health, growth potential, and churn risk- Develop and execute customer success playbooks and retention frameworks for improved lifecycle management-Track KPIs including Net ARR growth, retention rate, churn reduction, and product adoption improvement.
Education
IMS UNISON UNIVERSITY
Bachelor of Business Administration, Marketing
2016 — 2019
Kendriya Vidyalaya
High School
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