Pranav Durve
Linux Systems Administrator
- Role
- Helpdesk Engineer at Softcell Technologies Global Pvt. Ltd.
- Location
- Thane, MH, IN
- LinkedIn followers
- 500 followers
Experience
Helpdesk Engineer
Softcell Technologies Global Pvt. Ltd.
Mar 2024 — Present · Mumbai, IN
Linux Desktop install & setup, Windows & Mac systems install & setup, Synology NAS setup & configure, TP-Link router setup & configuration, ManageEngine AssetExplorer IT asset tracking, Access Control Systems Eviska manage access cards, troubleshooting Linux, windows, mac systems,L1/L2 support Logging / verifying end user details Identifying the issue and categorizing / prioritize the incident Identifying the trend of calls / tickets and highlighting it to TL/SME as applicable for outage confirmation Trouble shooting issues related to email /office suite / WebEx /Jabber, Chrome / Safari, IE, Firefox, Lotus Notes etc and SOW Handling Technical issues of L1/L2 Understanding of Windows 7 & 10, 11 operating system.
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