Pranav Doshi

About Pranav Doshi

An Articulate and Result oriented Professional with notable years of experience in the corporate Global Mobility functions and HR Operations, employee sourcing & acquisition, records management & vendor management with high performance. Quality focused and a team player with real hands of expertise in Global Mobility, applications, technical expertise, individual/group training and client service. An effective communicator coupled with strong analytical, interpersonal, and problem-solving skills.PROFILE SUMMARY:• Adept in day- to-day service delivery of Mobility services in connection with assigned population of personnel traveling to various countries.• Proficient in implementing policies that impact the management’s mission and thereof enhancing standards. • Effective Project management and ability to manage multiple requisitions in conflicting deadlines. An effective leader with strong communication, analytical, relationship management and coordination skills• Working as part of the Mobility Processing, the role demands to managing multiple vendor tools, manual forms, templates, excels, questionnaires, etc.• Also suggested and worked with tech master to use Robotic Process Automation (RPA) and have all the requests going on vendor portals automated by RPA BOT instead of manual input form team members.CORE COMPETENCIES:• ~ Global Mobility Service Delivery ~ Conflict Resolution & De-Escalation ~ Operations monitoring• ~ Service Delivery Management ~ Operational Knowledge ~ Quality Assurance• ~ Client relationship management ~ Vendor management ~ Demand Management• ~ Analytical thinking ~ Teaming and Collaboration ~ Operational Excellence• ~ Metrics and predictive Analytics ~ Logical Analysis and Interpretation ~ Problem Solving• ~ Strong Communication Skills ~ Interpersonal Skills ~ Team Leadership

Experience

1. Service Delivery Ops Specialist (Manager)

   Accenture

   Dec 2022 — Present · Mumbai, IN

   Main Duties:• Run regular quality checks to ensure that system/related parties provide accurate service concerning immigration • Monitors delivery performance and quality of team and team leads using metrics and status reporting and implement continuous improvements • Apply understanding of assigned business process to identify gaps and propose continuous improvement measures. • May be required train some HR/Project staff to enhance their understanding of immigration rules to help them to fulfil their roles to a high level • Establish relationships with local key stakeholders such as HR, Recruitment, Business Project Contacts, and external vendors. • Assist for successfully transitioning work into the shared service centers on time and within budget. Represent the onshore team, support and manage change through the transition • Escalation and resolution point for team members with regards to people related queries. Liaise with local Human Resources Team on critical issues.

Education

• S.K.Somaiya College of Arts, Science & Commerce

  Bachelor of Commerce - BCom, Business/Commerce, General

  2009 — 2012

• B.R. Madhavi English School

  scendory school, High School/Secondary Certificate Programs

  1995 — 2007

Skills

• Management
• Business Development
• Strategic Planning
• English
• Microsoft Excel
• Powerpoint
• Microsoft Word
• Public Speaking
• Business Strategy
• Employee Engagement
• Performance Management
• Project Management
• Teamwork
• Team Management
• Teaching
• Customer Service
• Training
• Microsoft Office
• Windows
• Leadership