Pranav Bakliwal
Business Process Lead at Tata Consultancy Services
- Role
- Business Process Lead at Tata Consultancy Services
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
Experience
Business Process Lead
Jun 2021 — Present · Pune, IN
Service Request Management:Overseeing the process of handling and managing service requests and ensuring that users\' service requests are addressed promptly and effectively. Ensure requests are properly logged, tracked, and resolved within defined service level agreements (SLAs). Follow up with users to ensure satisfaction and complete closure of the request.Service Request Analysis and Reporting: Analyze trends and common issues in service requests to identify areas for improvement. Generate and present reports on service request volumes, response times, and resolution outcomes to management.Application Provisioning Management: Responsible for managing the deployment and access of applications for users.Ensuring compliance with licensing agreements and security policies. Troubleshooting application provisioning issues and collaborating with teams to optimize processes and improve efficiency. Maintaining documentation and providing user support as needed.
Education
Institute of Management Technology, Nagpur
PGDM
2019 — 2021
BSSS College, Habibganj, Bhopal
Bachelor of Commerce - BCom
2015 — 2018
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