Pranati Swain
#Opentowork #IMMEDIATEJOINER | Ex-Nielsen | customer success manager | consumer insights | strategy planning | innovation management
- Role
- Customer Success Manager at Ai Palette
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Pranati Swain
At Ai Palette, my role as Customer Success Manager revolves around enhancing customer satisfaction and fostering business growth through strategic planning and market analysis. My approach is deeply rooted in data-driven problem-solving, where I harness market intelligence to craft and execute customer success plans that resonate with evolving market dynamics. In collaboration with our team, I have led initiatives that align client objectives with actionable insights, thereby optimizing product adoption and contributing to the company\'s robust growth. My dedication to delivering consultative insights and effective storyboarding for decision-making has been instrumental in solving complex business challenges.
Experience
Customer Success Manager
Nov 2023 — Present · Bengaluru, IN
As a Customer Success Manager with a strong focus on strategy planning, market analysis, and data-driven problem-solving, I excel in driving customer satisfaction, business growth, and long-term success. With a deep understanding of market research, customer intelligence, and go-to-market strategies, I specialise in providing consultative insights to solve business challenges and optimise product adoption.In my role, I lead the development and execution of strategic customer success plans that align with client objectives and market dynamics. I leverage exploratory data analysis and market intelligence to uncover improvement areas, deliver actionable insights, and create effective storyboarding for decision-making. Collaborating closely with cross-functional teams, I ensure the seamless adoption of products and consistently elevate the customer experience.With a proven track record in FMCG, CPG, and Pharma sectors, I deliver data-driven solutions that shape go-to-market strategies, drive market penetration, and fuel sustained revenue growth. By combining market research expertise with strategic customer success methodologies, I bring measurable outcomes that directly contribute to both customer satisfaction and businessCore competencies -Market Research & AnalysisCustomer Success Strategy & PlanningGo-to-Market StrategyExploratory Data AnalysisConsulting & Stakeholder ManagementStrategic Storyboarding & PresentationCross-Functional Team Collaboration
Education
Orissa University of Agriculture and Technology
Master's Degree, Biomathematics, Bioinformatics, and Computational Biology
2012 — 2014
Stewart Science College
Bachelor's Degree, zoology
2009 — 2012
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