Pranav Kumar
Customer Experience Executive - Sify Technologies
- Role
- Customer Experience Executive at Sify Technologies Limited
- Location
- Pune District, MH, IN
- LinkedIn followers
- 500 followers
About Pranav Kumar
Account Manager with 3+ years of experience handling strategic and enterprise clients in the tech and digital infrastructure space. I manage a ₹52 Cr portfolio, driving growth through consultative selling, analytics-led decisions, and CXO-level engagement.Skilled in building long-term relationships, leading cross-functional teams, and closing high-impact deals that boost revenue and retention. Focused on delivering value through strategy, execution, and customer-centric thinking.
Experience
Customer Experience Executive
Apr 2025 — Present · Pune, IN
Managing a portfolio of strategic and enterprise accountsAchieved 20% growth through cross-sell and upsell initiativesExecuted account plans aligned with revenue and margin goalsImproved CSAT/NPS through proactive CXO-level engagementLed cross-functional collaboration and analytics-driven decision-makingNegotiated long-term contracts to drive client satisfaction and retention
Education
Centre for Development of Advanced Computing (C-DAC)
Postgraduate Degree, Advanced Computing
D. Y. Patil College of Engineering ( DYPCOE ) , Akurdi, Pune
Bachelor of Engineering - BE, Electrical, Electronics and Communications Engineering
Great Lakes Institute of Management Gurgaon
Master of Business Administration - MBA, Marketing and Analytics
D. Y. Patil College of Engineering ( DYPCOE ) , Akurdi, Pune
Bachelor of Technology, Electronics
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