Pranab Kumar Sahoo
Production Support Eng (L1.5) @Infosys
- Role
- System Associate (Production Support Eng) at Infosys
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Pranab Kumar Sahoo
Production Support Engineer with hands-on experience in monitoring and supporting production systems across cloud infrastructure services, applications, databases, servers. I specialize in incident management, root cause analysis, and system monitoring, ensuring high availability and reliability of critical systems. I work with tools like Dynatrace & SCOM to analyze alerts and ServiceNow to manage incidents, maintaining SLA-driven environments. My role involves end-to-end production support, collaborating with cross-functional teams to resolve issues and improve system stability. Strong foundation in networking concepts including TCP/IP, OSI model, DNS, HTTP/HTTPS, and basic routing and switching, enabling effective troubleshooting across system layers. With a background in frontend development (ReactJS), I bring a strong understanding of application behavior, which helps in debugging and analyzing issues more effectively. Currently, I am expanding my expertise in DevOps and Cloud technologies, aiming to build scalable, resilient, and automated systems.
Experience
System Associate (Production Support Eng)
Apr 2025 — Present · Bengaluru, IN
Monitor production environment systems across cloud infrastructure services, web services, application, database, and server layers.Perform first-level analysis of alerts and incidents and manage tickets via ServiceNow.Execute routine health checks and follow SOPs to maintain system availability and reliability.Assist in root cause analysis and escalate issues to higher support levels to meet SLAs.Support IT operations by analyzing incidents and improving overall system stability.
Education
Raghunath Samabaya H. S. School, Nayagarh
Higher Secondary, Science
Raghunath Samabaya (Degree) Mahavidyalaya, Nayagarh
Bachelor of Science - BS, Physics
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