Pramod Menon

About Pramod Menon

Obtain a position that will provide me the ability to apply my global IT client handling, IT Operations, Service Delivery & Project Management experience, and also meet and exceed expectations continually through a strategic approach. Certifications: ITIL V3 Expert ( Highest level of certification in ITIL)Exposure: • Personality development & Time management • Conflict Management & Team Management• Seven Habits of Highly Effective People• IBM certified Advisory Project Manager• Trained on Crit Sits Management• IBM certified GDF professional Education: • Diploma in Computer Technology • Masters in Public Admin • MBA – Operations ManagementSummary of Experience:Nearly 19 plus years of experience on providing IT enabled business solution through high end technology for Global clients of Fortune 500 companies.Primary Skills: • Managed large technical teams• Managed Service Delivery• Relationship Management• Handling Global clients• Account ManagementAchievements:• Managed over desktop and nearly over users• Handled Client IT Managers team spread across globe. • Managed above 150 L1, L2 and L3 engineers. • Framed critical incident handling process.• Received Best Manager award • Received Navigator award

Experience

1. Program Manager

   IBM

   Mar 2011 — Present · Chennai, IN

   Received BLUE & SILVER MILES award, for consistency in Project Delivery• Working as a Program Manager, Managing team of PM’s• Responsible to bring in Project delivery and Performance Improvements• Instrumental in bringing Delivery Excellence in Project Management• Implemented GDF (LEAN) into Project Services• Worked with diversified teams to gauge and implement CSI• Introduced sustainable process efficiency in Project Services• Graduated project services to predictable delivery model.• Instrumental in rolling out Idea Jam @ Chennai• Hand-picked to manage Cri Sit Management for an account.• Made significant improvement on Metrics in shorter duration• Established daily and weekly review of account delivery• Brought required attention and focus across the SL’s• Working with all senior management across GDC• Active participation in Idea log and Innovation team• Contributing in Innovation and White paper publishing• Recognized and promoted as Specialist -PM Network

Education

• TNOU

  MBA, Operations Management

  2006 — 2008

• M.K University

  Diploma; D.T.E.)Masters, Computer Technology; Public Admin

  2000 — 2002

• Thiru Seven Hills Polytechnic

  Computer Techology

  1991 — 1994

Skills

• IT Operations Management
• Team Management
• Business Process Management
• Service-Level Agreements (Sla)
• Project Delivery
• IT Operations
• Pre-Sales
• Infrastructure
• Team Leadership
• Relationship Management
• Outsourcing
• Transition Management
• Project Planning
• Telecommunications
• Crm
• Itil
• Employee Engagement
• Incident Management
• Data Center
• Operations Management
• Service Delivery
• Technical Support
• Business Analysis
• Strategy
• Cross-Functional Team Leadership
• Bpo
• Remote Infrastructure Management
• Call Centers
• Integration
• IT Management
• IT Service Management
• Account Management
• Change Management
• Project Management
• Ms Project
• Vendor Management
• Customer Relationship Management (Crm)
• Management
• Pmp
• Leadership