Pramod Meharwade
IT Service Management Professional at Cognizant | ITIL® v4 Foundation Certified
- Role
- IT Service Management Professional - Client Gsk at Cognizant
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Pramod Meharwade
Leveraging a total of 12+ years in the IT industry, delivering technology support…
Experience
IT Service Management Professional - Client Gsk
Feb 2022 — Present · Bengaluru, IN
Lead and managed the IT service delivery operations for the organization, ensuring the smooth functioning of all IT service management processes.• Implement and maintain ITIL best practices for Incident Management, Change Management, Problem Management, and Configuration Management, ensuring alignment with organizational objectives.• Ensure the CMDB contains accurate information about the IT environment & provide assistance with creation of CI’s such as Technical Service Offerings, Application Services, Business Applications etc• Monitor and report on service performance metrics (SLA, KPIs), identifying opportunities for service improvement and driving corrective actions.• Collaborate with business units to understand requirements, ensuring IT services meet business needs and expectations.• Ensure compliance with internal and external audit requirements and IT governance frameworks.• Coordinate and execute change management processes, minimizing disruption and ensuring controlled implementation of IT change.• Assisted in the continuous improvement of ITSM processes by providing feedback on platform usage and recommending enhancements.
Education
Baldwin Methodist College, No.14 Hosur Road, Richmond Town,Bangalore-25
Bachelor's degree
2009 — 2012
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
Post Graduation Diploma in Business Management
2020 — 2022
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