Pramod Lamba
Partner at 4i airavat ventures
- Role
- Partner at 4i Airavat Ventures
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Pramod Lamba
I am an accomplished professional delivering over 3 decades of career success in customer life cyclemanagement, business planning, operations management, negotiation and customer relationship managementacross Internet, Telecom, Broadcast Television and Hospitality. I’ve mastered the administration of devisingstrategies for improvement of NPS (net promoter score) and CSAT (customer satisfaction), or other customermetric.My dexterity lies in Customer Service management; Operations with experience in Customer Lifecycle Management,Customer Experience & Delight, and Call Centre Operations. Demonstrated excellence in spearheading businesstransformation initiatives and setting processes for delivering customer centric solutions with high businessimpact.Over the time, I have proved my excellence in streamlining the entire operations by automating the manualsystems, establishing SOPs, frameworks & standards and acquiring the right talent, motivating & guiding teamsin achieving goals, consistently tracking performance and ROIs. I’ve successfully formulated and implemented processes for improving timelines of service delivery andensuring better customer life cycle management Outstandingly front-led initiatives comprising re-engineering of business service processes; evolved deliveryprocess and influenced operational issues; delivered Lean Projects for security operations withconsiderable impactConnect with me at p••••••••@gmail.comTRAINING ATTENDEDDegree in French from Alliance Francaise, ParisAttended training by Ron Kaufman on \'Uplifting Service\'Attended training at IIM -Ahmedabad on Customer Service- A different perspectiveNominated for a two months course on Leadership advantage for high performers conducted by PDI Ninth HouseCORE COMPETENCIESExecutive LeadershipStrategic OversightCustomer Experience Insights & AnalysisCustomer Service ExcellenceChange LeadershipCustomer SatisfactionNet Promoter ScoreFTR
Experience
Partner
Nov 2025 — Present · Hyderabad, IN
Education
IHM, Chennai
Diploma in Hotel Management, Hotel Management
1988 — 1991
Symbiosis Centre for Distance Learning
Master of Business Administration - MBA, Marketing/Marketing Management, General
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