Pramoda Naik

Experience

1. Privacy Specialist Customer Support & Corporate Communications

   Genpact

   Dec 2024 — Present · Bengaluru, IN

   Data Privacy & Compliance SupportAct as a primary contact for global Data Subject Requests (DSRs), ensuring compliance with global data privacy regulations such as GDPR and CCPA.Assess and triage incoming DSRs, coordinating with internal teams for timely processing of data access, deletion, and other privacy-related requests.Ensure clear and compliant communication with data subjects regarding their privacy rights and request statuses.2. Corporate Communications HandlingRespond to external queries directed to Internal business, covering a range of corporate functions:Collaboration & partnership opportunitiesPublic relations and media inquiriesInvestor relations and financial communicationInvitations, suggestions, and general feedbackRoute and escalate communications to the appropriate stakeholders and departments for timely resolution.3. Cross-functional CollaborationLiaise with legal, privacy, communications, and support teams to ensure responses are accurate, professional, and aligned with corporate standards.Support the development of knowledge base articles and standard response templates for recurring requests.4. Professionalism & EthicsHandle all communication with confidentiality, empathy, and a strong focus on customer trust and data ethics.Maintain detailed documentation of all interactions for accountability and audit readiness.