Pramod Mishra
Product Owner | UC & Contact Center | 15+ yrs Avaya & VoIP | Jira | Genesys Cloud Learner |Audio Codes SBC | Avaya Workplace. Open to RelocationAvaya, VoIP, SIP, UCaaS, Contact Center, Cloud Telephony, ITIL, Agile
- Role
- Product Owner - Unified Communications & Contact Center at General Mills
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Pramod Mishra
Experience: 15+ years in VoIP/Unified Communications, with expertise in project management, contact center strategies, and enterprise technology solutions.Technical Depth: Avaya Aura (SM, CM, SMGR), SBCs, SIP Trunking, IVR, CMS, WFO, AudioCodes SBC, G-Series Gateways, Media Servers, Verint, ACR, AVEO IQ, AAEP, PDS.Roles: Tier 3 Support, Product Ownership, Solution Design, Global Vendor Management, Project Planning & Delivery.Soft Skills: Project Leadership, Agile (Scrum/PO), Stakeholder Communication, Vendor Negotiations, RFP Management.Key Achievements:Led end-to-end project lifecycle for telecom & contact center solutions.Ensured business continuity with zero downtime and redundancy.Managed vendor relationships across UK & US; executed design, implementation, audits.Improved service delivery through incident, change, problem management.Technical Experience: IP-PBX, Avaya G650/G450/S87XX, CMS, AES, Voice Portal (AAEP), Call Recording (Verint, WFO), CTI integrations.Tools & Protocols: ADO, Jira, TCP/IP, H.323, SIP, LAN, Switches, Routers.Additional: Open to global relocation; holds US Business Visa valid until 2029.Core Strengths:Visionary leader with strategic insight and hands-on technical expertise.Strong stakeholder engagement and team mentoring.Experienced in contract negotiations, RFP processes, and multidisciplinary collaboration.
Experience
Product Owner - Unified Communications & Contact Center
Aug 2015 — Present
Led enterprise Avaya UC migration impacting users across 5 countries• Reduced voice infrastructure costs by 18% through SIP trunk optimization• Product Owner for Contact Center backlog (Genesys Cloud exploration, Avaya roadmap)Avaya Communication ManagerSession Border Controller (SBC)SIP / VoIPUnified CommunicationsContact Center SolutionsAgile / Jira / ScrumGenesys Cloud CX (or Genesys Engage)Microsoft Teams Phone SystemITIL
Education
SES HIGH School Thane
SSC
SSPM's College Of Engineering
Bachelor's degree, Electronics & Telecommunication
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