Pramod M Mudegowdru

L3 Application Support Engineer | Ford Motor Pvt. Ltd. | Incident Management | RCA & Deployment Expert | Automotive (EV Charging) | SQL | MongoDB | Datadog | TL Backup

Role
L3 Support Engineer at Ford Motor Company
Location
Bengaluru, KA, IN
LinkedIn followers
500 followers

About Pramod M Mudegowdru

Result-oriented L3 Application Support Engineer with 15+ years of experience in…

Experience

  1. L3 Support Engineer

    Ford Motor Company

    Jan 2025 — Present · Bengaluru, IN

    Provide L3-level support for in-house EV charging systems, resolving complex issues beyond L1/L2 capabilities.Collaborate with engineering and hardware teams for code-level investigation and fault correlation.Perform root cause analysis, log monitoring via Datadog, and database analysis with MongoDB/SQL.Generate uptime and performance reports to ensure SLA compliance and operational stability.Act as backup to the Team Lead, mentoring peers and ensuring seamless support continuity.

Education

  • CHCMS

    BCA, Computers

    2007 — 2010

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Pramod M Mudegowdru — L3 Support Engineer at Ford Motor Company in Bengaluru, KA, IN | Unifers