Pramod M Mudegowdru
L3 Application Support Engineer | Ford Motor Pvt. Ltd. | Incident Management | RCA & Deployment Expert | Automotive (EV Charging) | SQL | MongoDB | Datadog | TL Backup
- Role
- L3 Support Engineer at Ford Motor Company
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Pramod M Mudegowdru
Result-oriented L3 Application Support Engineer with 15+ years of experience in…
Experience
L3 Support Engineer
Jan 2025 — Present · Bengaluru, IN
Provide L3-level support for in-house EV charging systems, resolving complex issues beyond L1/L2 capabilities.Collaborate with engineering and hardware teams for code-level investigation and fault correlation.Perform root cause analysis, log monitoring via Datadog, and database analysis with MongoDB/SQL.Generate uptime and performance reports to ensure SLA compliance and operational stability.Act as backup to the Team Lead, mentoring peers and ensuring seamless support continuity.
Education
CHCMS
BCA, Computers
2007 — 2010
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