Pramod Kumar
REGIONAL SERVICE MANAGER- MADHYA PARDESH/ @ KENT/ Ex COSLIGHT / Ex ACME/ Ex LUMINOUS/ Ex HBL/ Ex PACE POWER
- Role
- Regional Service Manager at Kent RO Systems Ltd.
- Location
- Indore, MP, IN
- LinkedIn followers
- 500 followers
About Pramod Kumar
Seeking assignment in Telecom (O&M Passive Infra), Power, Electrical & Electronics…
Experience
Regional Service Manager
Feb 2023 — Present · Indore, IN
Responsible to drive regional business for resolution of customer complaints and reducingopen call aging of products being manufactured or selling from Kent under the segment RO,Home Appliances and Fan.Monthly/ weekly pre-journey plan and accordingly execution of visit to service partners foraudit of process adherence, education on process changes, new product information etc.Planning, execution and tracking of assinged spare target from HO.Ensure consistent, profitable growth in spare sales revenue through positive planning,deployment, and management.ROI calculation and assurance to ASC for ethical profitability.Monitoring of moving parts and availability of MSL in stock at service center.Close coordination with team, branch and HO for realization of monthly payment of service CNand IWP2P delivery.Interaction with customer, service partner to minimize escalation or issues.Manpower management as per work load and allocation of resources for an effective servicedelivery.Service network expansion according to population or product sale and minimization of TAT.Technical support to team or channel partner for effective service delivery
Education
Madurai Kamaraj University
M.Sc, Electronics and Communications Engineering
Dr. B. R. Ambedkar University, Agra
B.Sc, Electrical Physics
2006 — 2009
Vikrant University, Gwalior
M.Tech, Energy Management
Skills
- Calmness Under Pressure and Maintain Records in Timely and Accurate Mode
- Project Planning
- Supply Chain
- To Achieve Carrier Prospects and Be a Successful Person
- Supply Chain Management
- Customer Service
- Automation
- Electricity
- Customer Satisfaction
- Commissioning
- Software Documentation
- Engineering
- Project Management
- Management
- Team Management
- Key Account Management
- Telecommunications
- Product Development
- Manufacturing
- Electronics
- Customer Relations
- Sound Practical Judgment of Priorities
- Electricians
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