Pramod Gaidhankar
Service Manager – Application Managed Services
- Role
- Service Manager at Sandoz India
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Pramod Gaidhankar
Certified ITIL professional with over 10+ years of experience in IT Service Management, specialising in SLA governance, IT operations, and vendor management. Proven success in driving service excellence through performance monitoring, SLA compliance, and timely delivery of operational insights.Expert in managing ITIL processes including incident, problem, and change management. Skilled in coordinating with internal teams and external vendors to ensure service continuity and process optimization.Technical Proficiencies:ITSM Tools: ServiceNowReporting & Analytics: Power BI, Excel (Advanced)Monitoring Tools: SolarWinds & NagiosDocumentation & Knowledge Management: Confluence, SharePointCloud & Infrastructure Awareness: Azure, AWS (basic monitoring & reporting)Compliance & Governance: ITIL v3/v4, ISO GDPR (IT operations context)
Experience
Service Manager
Aug 2025 — Present
Education
Brilliant Institute Of Engineering and Technology
B.Tech, EEE
2014
Sri Chaitanya Junior CollegeBoard Of Intermediate Education
Intermediate, M.P.C
2008 — 2010
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