Pramod Desai
Chief Delivery Officer @Insurance Systems Inc
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WORK HISTORY
Chief Delivery Officer @Insurance Systems Inc
US
The CDO is accountable for overseeing all aspects of client delivery and ongoing software maintenance of ISI Enterprise- Creating and implementing effective customer engagement and project management methods including improvements to efficiency, budgets and processes- Developing and managing the delivery organization to KPIs that measure and monitor the effectiveness of employees, departments and the overall software delivery organization- Oversight and successful delivery of customer projects, ensuring true impact and value to customers and end-users- Recruiting, developing and leading a high-caliber delivery organization across all Project and Production Support teams, Specialty Team leaders and functional Practice Teams- Developing and managing customer stakeholder relationships at the highest level- Supporting business development in current and future projects- Creating and implementing solutions that successfully resolve client concerns, questions and conflicts- Mentoring project/ program managers and facilitating mentor/mentee relationships- Management of all personnel within the Software Delivery and Maintenance organization, including ensuring that performance plans are being developed and monitored.
EDUCATION
Ruparel College Mumbai University
BSC, Physics
Watumall Institute of Electronic Engineering and Computer Technology Plot No.47 R.G. Thadani Marg Worli Sea Face Mumbai 400 018
BSC TECH, COMPUTER TECH
SKILLS
ABOUT PRAMOD DESAI
Entrepreneurial results-oriented professional with over 31+ years of rich global experience in product development & Management. Total 27+ years of experience in Insurance Industry, in managing growth and profitability through employee motivation and excellent customer relationship management. A strategic thinker who brings innovative ways to solve difficult organizational problems to deliver measurable business outcomes and has an extensive exposure to product engineering and solutions. I like to focus on ensuring that the portfolio that I lead have a clear and executable strategy that is understood by customers and staff alike. As Global delivery operations leader at multiple organizations focused on delivering business value & quality solutions to customers, establishing predictability in operations, P&L management and achieve employee as well as customer satisfaction to enable organizations to be a leader within the focused industry.
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