Pramod Daniel George
Senior Engineering Manager @ The Home Depot | IT Partner, BiT Award Winner
- Role
- Software Engineer Senior Manager at The Home Depot
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Pramod Daniel George
I am a Senior Engineering Leader with 18+ years of experience building scalable platforms, modernizing legacy systems, and driving digital transformation across retail, e-commerce, and customer experience technologies. My expertise spans cloud architecture, distributed systems, conversational AI, and delivering business-critical applications at enterprise scale.At The Home Depot, I lead the Contact Center Customer Experience Technology organization, transforming legacy IVRs and deterministic chat flows into intelligent, Generative AI–driven experiences using Google Dialogflow CX and Playbooks. My work has improved containment, routing intelligence, customer satisfaction, and operational efficiency across millions of customer interactions. Prior to this, I led engineering for the Pro B2B Sales Planning and Variable Compensation platform, driving meaningful gains in sales performance and market share.I’m passionate about building high-performing engineering teams, mentoring technical talent, and delivering measurable outcomes through strong architecture, experimentation, and data-driven decision-making. Recognized with multiple Home Depot technology awards, I bring a proven ability to align engineering execution with strategic business value. With a tenure at The Home Depot that transitions from Platform Engineer to Senior Engineering Manager, my expertise lies in delivering high-traffic applications using cutting-edge technologies. This role has honed my abilities in microservices architecture and RESTful API integration, ensuring robust and scalable solutions that drive our business forward.My management approach blends analytical acuity with an entrepreneurial spirit, focusing on creating business products that resonate with customers and stakeholders. Our team\'s efforts have been recognized with honors, including the IT Partner of the Year and the Best In Technology Award for Entrepreneurial Spirit, reflecting our commitment to innovation and excellence in technology.
Experience
Software Engineer Senior Manager
Feb 2024 — Present
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