Pramod Dabas

About Pramod Dabas

An experienced Automobile After-Sales Warranty Administrator with 13 years of expertise in managing warranty claims, streamlining processes, and ensuring customer satisfaction. Passionate about automotive service operations, I specialize in warranty claim processing, policy compliance, dealership coordination, and cost control.Proficient in analyzing warranty trends, optimizing claim approvals, and working closely with manufacturers, service teams, and dealerships to enhance efficiency. Adept at problem-solving, documentation management, and providing technical support to ensure seamless after-sales service.Committed to delivering top-notch customer service and maximizing warranty recoveries while maintaining strong relationships with stakeholders. Always eager to embrace new technologies and best practices to drive operational excellence in the automotive industry.Let’s connect to discuss innovations in warranty management and after-sales service optimization!

Experience

1. Warranty Administrator

   Bentley Delhi

   Jan 2026 — Present · Gurugram, IN

   Responsible for processing, submitting, and managing warranty claims in accordance with Bentley manufacturer policies. Ensures timely reimbursement for warranty repairs while maintaining compliance with company and manufacturer standards.Key Responsibilities :1. Warranty Claim ProcessingPrepare and submit warranty claims to Bentley accurately and within deadlines.Review repair orders to verify warranty eligibility.Ensure proper documentation, coding, and labor times are applied.2. Manufacturer ComplianceStay updated on Bentley warranty policies and procedures.Ensure dealership compliance with manufacturer guidelines.Prepare for and assist during warranty audits.3. Coordination & CommunicationWork closely with service advisors, technicians, and parts department.Communicate with Bentley regional representatives regarding claim approvals or disputes.Resolve rejected or returned warranty claims promptly.4. Financial & Administrative DutiesMonitor warranty receivables and payments.Reconcile warranty schedules and accounting reports.Track warranty parts returns and core charges.5. Reporting & Record KeepingMaintain organized records of all warranty claims.Generate warranty performance reports for management.Identify trends in warranty issues or frequent repairs.

Education

• Maharishi dayanand University

  Bachelor of Arts - BA

• St.Vivekanand

  Senior Secondary