Pramathesh Vyas

Service Delivery Manager @Minosha Print Solutions Pvt. Ltd

Jaipur, IN

State Head for Direct/In Direct Channel Service/Production Print Service. Managing 11 Sales and service partners across Rajasthan. Have a team of 6 Direct engineers. Responsible for TAT and service deliverables and customer satisfaction.*Responsible for achieving annual commercial target of Rs.2.5 Crores for Non-ORS business thr\' spare parts and consumables sale to service partner across Rajasthan.*Responsible for establishing new dealer (Service Partner) as per norms of RICOH India Ltd. Supporting them in recruiting engineers, Providing Product Technical trainings and over all grooming of Dealer Manpower for market.*Responsible for ensuring service deliverables for Global accounts and local major accounts.*Responsible for contract penetration/Customer satisfaction/Customer escalation management.*Responsible for ensuring service deliverables for Globle accounts and local major accounts.*Responsible for sales support and cross functional support to Finance Deptt and Logistics Deptt