Pralhad Patil
IT Leader | Application Support & Payment Systems Expert | ITIL4 MP | PRINCE2 Practitioner | Driving Innovation, Automation & Operational Excellence | IIM Lucknow Alumni
- Role
- Senior Operations Manager at Fiserv
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Pralhad Patil
Senior Technology Leader | Strategic Application Support & Operations | Driving Automation, ITSM Transformation, and Cost OptimizationWith 20+ years of expertise in large-scale Application Support and Operations management, I specialize in transforming service delivery into a proactive, strategic function within complex, ITIL-based environments. My leadership is centered on leveraging automation to achieve measurable operational excellence and significant risk mitigation.My career focus is on initiating and leading high-impact use cases that directly translate into business value: Cost & Risk Mitigation: Penalties savings by optimizing critical delivery process.Operational Excellence: Effort reduction across teams through the implementation of strategic internal automation projects and lean methodologies.Proactive Strategy: Established a Proactive Monitoring Model that dramatically cut down noise, resulting in a 90% reduction in client-reported issues.Client Transformation: Successfully elevated Client Experience scores and improved Customer Retention.I am passionate about mentoring the next generation of technologists, and leading teams to consistently exceed performance metrics.Seeking opportunities to drive strategic change, operational maturity, and technology transformation at the senior leadership level.Competencies: Application Support Operations | ITIL (ITSM)| Strategic Automation | Continuous Improvement | Proactive Monitoring | People Leadership | Splunk | Change and Problem Management | ServiceNow | RCA
Experience
Senior Operations Manager
May 2008 — Present · Pune, IN
Education
Dr. Babasaheb Ambedkar Marathwada University, Aurangabad
Bachelor's degree
Saraswati Bhuvan education society
Bachelor of Science - BS, Computer Science
2001 — 2006
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