Pralhad C Adappagoudar

About Pralhad C Adappagoudar

Customer-focused professional with 2 years of experience delivering support across voice, chat, and email channels for international clients in the property management sector. Skilled in customer success, relationship management, and escalation handling, with a proven ability to build trust, improve satisfaction, and drive client retention. Strong communicator with a Bachelor’s degree in English Literature and advanced skills in Microsoft Office Suite (Excel, Outlook, SharePoint, Teams). Familiar with CRM platforms such as Salesforce, HubSpot, and Zendesk, and recognized for calm, empathetic problem-solving under pressure. Now seeking to leverage my expertise to grow as a Customer Success Manager and contribute to customer loyalty and business success. service to clients

Experience

1. Customer Service Analyst

   Adiuvo

   Oct 2023 — Present · Bengaluru, IN

   I work with a leading property management company, supporting property managers in handling day-to-day operations and ensuring smooth communication between tenants, landlords, and contractors. My role has given me strong exposure to property management practices and prepared me to take on responsibilities as a Property Manager.Key Responsibilities & Experience:Act as the first point of contact for tenants, addressing inquiries, complaints, and lease-related questions with professionalism and efficiency.Coordinate directly with property managers to resolve maintenance issues, compliance matters, and tenancy concerns.Liaise with contractors and vendors to schedule, monitor, and complete property repairs and services.Assist in reviewing and maintaining accurate records for tenancy, property maintenance, and landlord communications.Support landlords with property updates, rental payments, and dispute resolution.Ensure timely follow-ups and clear communication to maintain tenant satisfaction and long-term retention.Gain hands-on exposure to key areas of property management, including lease administration, contractor management, and tenant relations.This experience has strengthened my communication, problem-solving, and organizational skills while giving me practical knowledge of property operations, compliance, and maintenance coordination.

Education

• KLE's Arts & Commerce College, Gadag-Betageri

  Higher secondary

• Karnataka State Open University (KSOU), Mysuru

  Master of Business Administration - MBA

  2024 — 2026

• Karnataka University, Dharwad

  BCA

  2020 — 2023

• Loyola Convent School

  High school