Pralay Das
Accenture IT Service Management Analyst (Aug 2024 Present) @Accenture
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WORK HISTORY
Accenture IT Service Management Analyst (Aug 2024 Present) @Accenture
Kolkata, IN
Manage change management processes across ITSM systems, ensuring SLA compliance and timely resolution.• Prepare Impact Analysis documents to assess scope, risks, and dependencies before implementing changes.• Act as the bridge between client teams and development teams, clarifying requirements, validating solutions, and ensuring smooth delivery.• Built ServiceNow, DevOps, Jira dashboards, enabling real-time performance tracking and saving 25+ hours of manual reporting work each month.• Partnered with cross-functional teams to strengthen IT service governance, improving stability and reducing downtime.
EDUCATION
Tikrapara AM high school
Science, science
Swami Vivekanand Subharti University (SVSU), Meerut
Master of Business Administration - MBA, Information Technology and Marketing Management
Bharathiar University
Bachelor of Business Administration - BBA, Business Administration and Management, General
ABOUT PRALAY DAS
I am a Business Analyst with nearly a decade of experience helping global IT service…
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