Prakrati Srivastava
Customer Experience Associate @TD
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WORK HISTORY
Customer Experience Associate @TD
Toronto, ON, CA
Processing financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD\'s Code of Conduct and Ethics.Delivering quality customer experiences and recommending operational improvements where opportunity exists to improve and achieve operational excellence.Responding to and resolving customers\' concerns using standard procedures and escalating non-standard activities, as necessary.Achieving assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.Helping to build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development.
EDUCATION
York University School of Continuing Studies
Digital and Content Marketing
Indira Gandhi National Open University
Tourism
Centennial College
Hotel, Resort and Restaurant Management
Chandigarh Institute of Hotel Management & Catering Technology (CIHM)
Bsc in Hospitality and Hotel Administration
ABOUT PRAKRATI SRIVASTAVA
As a Customer Experience Associate at TD Bank, I bring a people-first approach to financial services, delivering thoughtful, efficient, and personalized experiences that build trust and long-term relationships. Whether I’m assisting clients with day-to-day banking or helping them navigate their financial goals, I aim to create a welcoming, solution-driven environment every step of the way. With over 5 years of experience in customer service, I’ve developed a strong foundation in understanding client needs, resolving concerns with empathy, and creating positive, lasting impressions. Previously, I spent over 2 years at Starbucks as a Shift Supervisor, where I led high-performing teams, managed daily operations, and fostered a culture of excellence in a fast-paced, customer-centric environment. This role sharpened my leadership, time management, and service delivery skills—strengths I now bring into the financial services sector. With post-graduate degrees in Hospitality and Digital Marketing, I combine service expertise with strategic thinking. My certifications in CPR/First Aid, Food Safety, Smart Serve, and Google Ads further reflect my commitment to safety, compliance, and continuous growth. Passionate about creating meaningful customer experiences and driving results, I’m always open to new connections, learning opportunities, and collaborative growth. Let’s connect!
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