Prakhar Aryan
Customer Success Manager @Goldcast
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WORK HISTORY
Customer Success Manager @Goldcast
EDUCATION
SVKM's Narsee Monjee Institute of Management Studies (NMIMS), Bangalore
Bachelor of Business Administration - BBA, Consumer Behavior and CRM
Delhi Public School, Ranchi
Junior College, Physics, Chemistry and Maths
Delhi Public School, Ranchi
Elementary Schooling, Computer Science
ABOUT PRAKHAR ARYAN
Customer psychology is my core understanding. I\'ve steered a stellar 95% GDR/NDR, strategically upselling and cross-selling to elevate account value by 25%. My knack for exceeding renewal targets by a substantial 20% showcases my commitment to delivering exceptional value. I have deeply understood the customer journey, and how to retain them, to prevent churn. With the use of data and analytics, studying consumer behavior has become more efficient and meaningful. One thing to always remember is that retaining a customer is much cheaper than acquiring them. Eager to connect and discuss how my unwavering dedication can amplify your customer success endeavors.Specialties;Governance, Risk, Compliance, Audit, ESG, and Analytics | API Integration | Data encryption | Cybersecurity | Data security | Cloud Computing | Churn Optimisation | Upselling & Cross Selling | Product Adoption | Client Engagement | CI/CD | Conversion Rate Optimisation | A/B Testing | Google Analytics | Website Optimisation | e-Commerce & Quick-Commerce Brand Building | Business Consultant | Modern Trade & General Trade Sales | Supply Chain Management | Business GDR/NDR Ops | B2B Sales Ops | Customer Success | Customer Relationship | Certified Digital Marketer | Account Planning
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