Prakhar Singhania
Software Developer | Delhivery | Open to Opportunities in tech space | 1.5+ YoE | Building Scalable Solutions
- Role
- Platform Support Engineer at Delhivery
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Prakhar Singhania
Actively seeking Software Developer roles to build scalable, high-impact systems Open to opportunities across India, preferably Tier- 1 metro cities like (Gurgaon, Noida, Delhi, Pune, Bangalore, Hyderabad, Mumbai) & remote Software Developer | Platform Support Engineer @ Delhivery• Own and optimize large-scale production systems handling high-volume operations• Debug and resolve critical production incidents, ensuring high availability and minimal downtime• Work with distributed systems, Kafka pipelines, and real-time data flows• Collaborate across teams to improve system reliability, performance, and scalability Strong in C++, Python, C#, SQL with a focus on clean, efficient code🧠 Solid foundation in DSA, OOPs, DBMS, Kafka & System Design Passionate about building high-performance systems and improving reliability at scale Experience with DevOps, CI/CD, monitoring & production environments🤖 Exploring AI/ML to integrate intelligent features into real-world systems. Skilled in AI tools & Agentic AI like Replit, Lovable, Open Claw, Claude Code, Cursor AI, KIRO, Perplexity, Mindstudio, Gemini & GPT- Fitness | Side Projects, Digital Business & Dropshipping | Exploring DJ -🤝 Let’s build scalable, high-impact systems together. DM me on LinkedIn or email me @ p••••••••@gmail.com p••••••••@delhivery.com
Experience
Platform Support Engineer
May 2025 — Present · Gurugram, IN
All about logistics tech! OS1 client support & making smooth flow of products from warehouse to your doorstep- Automation & Development: Built an order state transition engine to resolve stuck orders, reducing manual intervention by ~99%. Used multithreading, robust error handling and written unit test cases- Backend Engineering & System Optimization: Developed internal tools/scripts for real-time issue resolution and system stability, reducing manual dependency and improving system responsiveness under peak load- Platform Expertise: Acted as POC for production issues across Hyperlocal, Rapidstore (Clients like Nykaa etc), IOCL, and TMS (Clients like MARS, Cultsport, Nilkamal, India Post etc), ensuring high availability via deep troubleshooting and optimization- Incident & Escalation Management: Owned P1/P2 incidents end-to-end with L2/L3 teams, reducing resolution time by ~35% and minimizing business impact- Client & Operations Support: Delivered real-time support to riders, store and warehouse managers, improving onboarding efficiency by ~40% and reducing order lifecycle friction- Cross-functional Collaboration: Worked with Last Mile, Mid Mile, Hyperlocal, HRMS, Product, Customer Support & TMS teams to resolve system issues across mobile app/web platforms- Training & Enablement: Conducted training for users, riders, and managers, reducing repetitive queries by ~30% and improving adoption- Process Improvement & RCA: Identified recurring issues, partnered with engineering for fixes, and contributed to ~25% reduction in repeat incidents; actively involved in RCA and incident war rooms- Communication: Provided clear, timely updates on tickets, maintaining high CSAT through strong technical communication- Technical Documentation: Created SOPs, ADOs, and internal wikis with workflows, APIs, and code snippets, reducing onboarding time by ~35%.
Education
KIET Group of Institutions
Bachelor of Technology - BTech, Electronics and Communications Engineering
Aditya Birla Public School
SSC - 10th CBSE
Aditya Birla Public School
HSC - 12th CBSE, Science - (PCM, CS)
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