Prakhar Singh
Assistant Product Manager||Utkarsh SFB|| Enhancing Digital Banking Solutions || Merchant Acquiring PG and QR
- Role
- Assistant Product Manager at Utkarsh Small Finance Bank
- Location
- Varanasi, UP, IN
- LinkedIn followers
- 500 followers
About Prakhar Singh
Utkarsh Small Finance Bank relies on contributions to digital banking initiatives, including UPI merchant acquiring and enhanced customer experiences. Collaborated with cross-functional teams to implement effective KYC monitoring and regulatory compliance, ensuring operational integrity and customer trust. Authored critical documentation, such as BRDs and RCMs, supporting successful project outcomes. With an MBA in Marketing and IT & Operations from BIT Mesra, focus remains on leveraging data analytics and market research to identify opportunities and optimize product strategies. Aspires to drive meaningful innovation in financial services while enhancing user experiences and operational efficiency.
Experience
Assistant Product Manager
Sep 2024 — Present
Conducted in-depth market and customer analysis to identify trends and improvement opportunities collaborated with cross-functional teams to define business requirements and enhance UPI user experience, leading to reduced customer drop-off rates.2. Scaled UPI transactions with 100% NPCI/RBI compliance; reduced BD rate by 85% and boosted fee-based income through the acquiring model.3. Authored and maintained BRDs, Risk Control Matrices (RCMs), and PPMCs to support digital initiatives including the Utkarsh Vyapar merchant platform.4. Facilitated stakeholder communication by preparing regulatory updates, change impact assessments, and structured product/process briefings for internal and external teams.5. Supported the successful delivery of digital banking solutions by overseeing UAT and CUG testing, validating system behavior against functional requirements and compliance standards.6. Developed user training materials, operational SOPs, and implementation documentation to support internal teams during product rollouts and process changes.7. Participated in multiple project lifecycles, working closely with Product, Risk, Legal, IT, and Operations teams to ensure timely delivery, requirement traceability, and regulatory compliance.8. Launched WhatsApp Banking Phase 1, enabling customer self-service journeys (balance enquiries, transactions, digital sales); currently expanding features for business customers to drive revenue growth.
Education
Birla Institute of Technology, Mesra
Master of Business Administration - MBA, Marketing and IT & Operation
2020 — 2022
Kairali School, Ranchi
Intermediate, Accounting and Finance
Ranchi University, Ranchi
Bachelor of Commerce - BCom, Accounting
Kairali School, Ranchi
High School, Subject including English, Math, Science, Social-Science, Computer
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