Prakhar Jain

About Prakhar Jain

Customer-oriented personality with a well-rounded skill set in understanding the need of customers. organizing and managing their requirements and mapping them with relevant solutions along with cross-functional abilities. I also have a honed talent in coordination and excellent PR skills. Further, I am a recognized expert in planning, Customer Success, and building long-term customer relationships and retention. With an interest in Tech advancement, I have developed myself in the field of project management with agile methodology and gained In-depth knowledge of SDLC from the product backlog to the Increment of the software to clients along with that I also learned about the tools like Jira and confluence which facilitate operations and monitor the entire Development Cycle. I am always open to opportunities in the IT sector with some of my preferred positions like Business analyst, customer success, and product analyst to stay connected if the Tech advancements and contribute to the Nxt Gen IT industry.

Experience

1. Account Manager (Customer Success)

   Sell.Do

   Jun 2023 — Present · Pune, IN

   Handling end-to-end customer life cycle from creating awareness about the product to retention of clients.\\\\n-Onboarding the client with the best suitable setup based on their business process.\\\\n-Understand the custom use cases of clients and coordinate with the product development team to develop the functionalities as per requirement.\\\\n-Ensure product adoption and seamless customer experience for stakeholders.\\\\n-Troubleshoot the contextual issue coming while using the product.\\\\n-Ensure tickets get resolved on time and clients bear minimum losses from the issue raised in tickets.\\\\n-Conduct a QBR( quarterly business review) meeting to review the impact of the product on stakeholders and get regularly engaged with them through On-site or online meetings and through continuous email and phone call communication.\\\\n-Maintain the KPIs like Churn rate, CSAT, NPS, CLV in order to ensure 100% customer satisfaction and retention from the clients.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n

Education

• Indira School of Business Studies PGDM

  Master of Business Administration - MBA, Business Administration and Management, General, A

  2020 — 2022

• Vishist School of Management Indore

  B.com with sales and advertising, Business/Commerce, General

  2016 — 2019