Prakhar Gupta

About Prakhar Gupta

I have over four years of experience, starting as a Quality Check Executive and later as a Senior Executive, where I gained hands-on experience in reviewing and maintaining high content quality. Recently, I moved into a Content Publisher role with the Apple Content Management team, where I work closely on managing and updating digital content. Proven ability to streamline operations and support program goals through data-driven decision-making.

Experience

1. Aem Content Publisher

   Channelplay Limited

   Sep 2023 — Present · Gurugram, IN

   Client: Apple (EMEIA) RegionCurrent role and responsibilities at Apple Content Management: • Digital Asset Management using Adobe Experience Manager (AEM), requiring manipulation of text pieces, videos, images, keynotes, pdfs, and associated graphic assets. • publishing the content as per the requests received on a daily basis from the clients. • Perform website updates and publishing on Adobe Experience Manager (AEM) for the pages and categories of sites. • Developing new pages, setting up and configuring information architecture and functionality components as per the requirements of the stakeholders. • Assist with hands-on design and development (HTML,Empower) for projects as needed. • Website redesign, content localization, and product launch programs. • Creating and maintaining the SOPs of the publishing workflows. • Reviewing and auditing content published by the agents on Apple Sales Training and Readiness systems at the EMEIA region level and giving feedback. • performing root cause analysis (RCA) as and when required. • Editing the content (.xml files) as and when required as per the client\'s requirements. • Maintain the published content on sales training and readiness systems (Apple Sales Web, SEED mainly). • Ensure quality assurance in all content published. • Handling client requests and escalations on a priority basis. • Working on the support tickets received from the support team on a daily basis. • Support users on their requests and issues and collect feedback from users and clients via emails/calls. • Helping the senior manager perform the daily tasks smoothly.

Education

• Galgotias University

  Bachelor of Technology - BTech, Computer Science

  2017 — 2021