Prakhar Dubey
Software Specialist Tech Support Engineer
- Role
- Support Engineer at PairSoft
- Location
- Indore, MP, IN
- LinkedIn followers
- 500 followers
Experience
Support Engineer
Mar 2025 — Present
Providing functional and technical support for PairSoft APRO (Accounts Payable and Procurement Automation).• Troubleshooting client-reported issues related to invoice processing, payments, approval workflows, and integrations.• Coordinating with development teams to log, track, and validate resolution of bugs and enhancement requests.• Actively involved in testing of new versions/releases to ensure stability and regression-free performance.• Supporting implementation and configuration of APRO modules based on client needs.• Creating and maintaining internal knowledge base and client-facing support documentation.• Conducting training sessions and walkthroughs for end-users and clients.• Collaborating with cross-functional teams to drive continuous product and support improvements.
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